Try before you pay
Every new brand or agency can run one campaign with up to 10 creators free. We ask you to use it to decide whether the Service fits before you buy a plan.
Monthly plans
Monthly plans are billed for the active creators in that month. You can cancel at any time, and the plan stays active until the end of the billing month. We do not refund a month that has already started.
Yearly plans
If you cancel a yearly plan within 14 days of the first payment, we refund the full amount. After 14 days, the plan stays active until the end of the term and is not refunded.
If you buy more active creators during a yearly term, the added amount is prorated and follows the same rule from the date of that purchase.
Payout processing charges
Payout processing charges are not refundable once a payout is sent, because the bank or payment partner has already processed it. If a payout fails and is returned to you, the processing charge for that payout is not billed.
Creator fees
Money you pay creators through the Service is paid to them on your instruction. Any dispute about a creator fee, such as a missed deliverable, is between you and the creator under your contract with them. Contract and approval records in the Service can help you resolve it.
Billing errors
If you were charged by mistake, for example for a creator who was not active that month, tell us within 30 days of the invoice and we will correct it and refund the difference.
How to ask for a refund
Write to us through the Campaign Desk with your account email and invoice number. Approved refunds go back to the original payment method within 7 to 10 business days.